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Customer Service Skills
Audio CD Package and Course

PhoneTrain takes you on "a journey through communication," during the journey you will visit "Skill Stations" which represent the skills required for effective telephone communication in a customer service environment.
We will be involved with and eavesdrop on conversations from everyday life which will reflect the reality of how people actually speak, (see side bar).

You will consider how you sound when you take and make telephone calls and how you can combine achieving your objectives while developing the enjoyment of your job!

Your PhoneTrain journey calls at the following "Skill Stations"
Answering
  Identifying
  Transferring
  Offering
  Messages
  Control
  Reviewing
  Commitment
  Objections
  Complaints
  Conclusion
  Calling
  Announcing
  Information
 
 
Introduction
Health Check
Company Profile
Products
PhoneTrain Communication Skills
PhoneTrain Arrears Collection Skills
PhoneTrain Platform-e
Endorsements
Comments
Characters
Downloads
Contact