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Arrears Collection Skills
Audio CD Package and Course
PhoneTrain takes you on "a journey through communication," during the journey you will visit "Skill Stations" which represent the skills required for effective arrears collection.
We will be involved with and eavesdrop on arrears collection scenarios from everyday life which will reflect the reality of how people actually speak.

You will consider how you sound when you take and make telephone calls and how you can combine effective arrears collection objectives while developing the enjoyment of your job!

Your arrears collection journey calls at the following "Skill Stations"
Answering
  Establishing
  Transferring
  Control
  Reviewing
  Solution
  Commitment
  Objections
  Calling
  Announcing
  Messages
  Conclusion
Complete Package.
 
Introduction
Health Check
Company Profile
Products
PhoneTrain Communication Skills
PhoneTrain Arrears Collection Skills
PhoneTrain Platform-e
Endorsements
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Characters
Downloads
Contact